This Refund Policy explains when Waunch will issue refunds for platform subscription fees. It does not cover refunds for courses, memberships, or products that creators sell to their own students through Waunch; those sales are governed by each creator's own refund terms.
1. Scope of this policy
This policy applies to fees you pay directly to Waunch for your subscription plan. It does not apply to payments made by students or customers to individual creators for courses, memberships, or digital products, which are the responsibility of the creator selling them.
2. Free trial
If your plan includes a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial with no charge. Once a trial converts to a paid subscription, standard billing and refund terms apply.
3. Subscription refunds
New monthly subscribers may request a full refund within 14 days of their first payment if they are not satisfied with the Service. After this period, monthly subscription fees are non-refundable, though you may cancel at any time to stop future charges; your access continues until the end of the current billing period.
4. Annual plans
Annual plans may be refunded on a prorated basis within the first 30 days of purchase, minus the value of any months already used. After 30 days, annual fees are non-refundable, though cancellation prevents renewal at the next annual term.
5. Non-refundable items
- Add-on fees, such as payment processing charges already incurred on completed transactions.
- Custom or one-time setup or migration services, once work has begun.
- Subscription fees outside the refund windows described above.
6. Creator product sales
Creators selling through Waunch are responsible for setting and honoring their own refund policy for their courses, memberships, and products. Waunch may facilitate a refund transaction at a creator's request, but disputes over the content or quality of a creator's product should be raised with that creator directly.
7. How to request a refund
To request a refund on your Waunch subscription, contact our support team with your account email and the reason for your request. Eligible refunds are typically processed within 5 to 10 business days to your original payment method.
8. Chargebacks
We encourage you to contact us before filing a chargeback with your bank or card issuer, so we can try to resolve the issue directly. Accounts with unresolved chargebacks may be suspended pending investigation.
9. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be communicated by email or in-app notice before they take effect. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact
Questions about refunds can be sent to [email protected].